Hello Sorry · Est. 2026
Dear Customer,
We stand behind every book we make, sometimes nervously.
What we cover, in the same words as the guarantee page and the terms:
Meet their character before you pay. Doesn’t look like them? Redraw it yourself, free, up to six a day, before you order.
Arrived damaged? Send us a photo of the damage within 30 days of delivery and we reprint it, free.
A printing or quality problem with a printed book? Tell us within 30 days of delivery and we reprint it or refund you.
A quality problem with a digital edition? Tell us within 30 days of purchase and we fix it or refund you.
If one of those is you:
Email hello@hellosorry.com from the address on your order with your order number, what went wrong and, for a printed book, a photo of the problem. A real person will reply, and apologize.
Sincerely sorry,
The Management