Terms of Service

You must be at least 18 years old and able to enter into a contract. Hello Sorry books are comedy for adults and are not for children.

We make personalized comedy picture books for adults, starring a real person you choose (the “recipient”), from photos and details you provide. The illustrations are deliberately imperfect: extra fingers and spare arms are part of the joke, not a defect. Their face is the one thing we aim to get right.

Before you order, you see the recipient’s character, drawn from the photos. Doesn’t look like them? Redraw it yourself, free, up to six a day, before you order. The book itself is written and illustrated after you order, so you do not see its pages before it is made.

Every book is made to order for one recipient, so each one is unique. It comes as a digital edition, or as a printed softcover or hardcover that includes the digital edition. Books are written in English, whatever language you read this site in.

Because the book stars a real person, you confirm when you order that:

• The recipient is an adult (18 or older).
• You know them, and they would be okay starring in a gag book like the one you chose — or you have asked them.
• The recipient is not a public figure, a celebrity, or someone you barely know, and the book is not meant to harass, embarrass or harm them.

If a recipient asks us to remove their photo or details, we will, and we may cancel an unprinted order.

When you upload photos or give us details, you confirm that you have the right to use them, that the photos show adults, and that the content is not unlawful or infringing. You keep all rights to the photos. You grant us a limited license to use them solely to make your book; they are then deleted as described in the Photo & AI Policy.

The humor is in the words and the hands, never at a person’s expense. We will not make, and you may not ask for, a book that:

• features a minor, in any way;
• mocks anyone’s race, ethnicity, religion, disability, sex, gender identity, sexual orientation, age or appearance;
• contains sexually explicit imagery (innuendo in words is the whole point; pictures stay clean);
• targets someone who has not agreed to it, or is meant to harass, threaten or defame anyone.

We may decline or cancel any order that breaks these rules, with a full refund.

The total you see at checkout — the book, plus shipping for a printed edition — is the price you pay. Payment is processed by Stripe, and your order is confirmed once payment succeeds. We may refuse or cancel an order for suspected fraud, a content violation or an obvious pricing error, with a full refund. Prices exclude any taxes we are required to collect, which are shown at checkout.

The digital edition is delivered by email. Printed books are printed to order by our print partner and shipped to the address you give at checkout. Shipping is quoted for that address before you pay and charged on top of the book, and the countries we ship to are listed in the checkout. Outside the places where duty is paid for you, import duty or tax may be charged on delivery and is yours to pay. Delivery times are estimates, not guarantees; carriers are outside our control.

Every order is covered by the Hello Sorry Guarantee. We stand behind every book we make, sometimes nervously. What it covers:

• Meet their character before you pay. Doesn’t look like them? Redraw it yourself, free, up to six a day, before you order.
• Arrived damaged? Send us a photo of the damage within 30 days of delivery and we reprint it, free.
• A printing or quality problem with a printed book? Tell us within 30 days of delivery and we reprint it or refund you.
• A quality problem with a digital edition? Tell us within 30 days of purchase and we fix it or refund you.

What it does not cover:

• Changing your mind, or the recipient not finding it funny. Refunds are for quality and printing problems.
• The deliberate mistakes in the illustrations, which are part of the book.
• Typos in the names or details you typed yourself, though we will always try to help.
• Orders we cancel for breaking our acceptable-use rules (those are refunded in full anyway).

Email hello@hellosorry.com from the address on your order with your order number, what went wrong and, for a printed book, a photo of the problem. A real person will reply, and apologize.

Because each book is personalized and made to order, we cannot accept returns for a simple change of mind. Nothing here limits any mandatory consumer rights you have.

If you are a consumer in the European Economic Area or the United Kingdom: personalized goods made to your specifications are outside the 14-day right of withdrawal.

The Hello Sorry name, site, story templates and brand belong to us. Your finished book is licensed to you for personal, non-commercial use — give it, read it aloud, keep it. Please do not resell our stories or templates.

The site and the service are provided “as is.” To the fullest extent permitted by law we disclaim all implied warranties, and we are not liable for indirect, incidental or consequential damages. Our total liability for any claim about an order is limited to what you paid for it. Some jurisdictions do not allow these limits, so they may not all apply to you.

You agree to indemnify Renji Labs, Inc. against claims arising from the photo or content you submit, your breach of these Terms, or your violation of someone else’s rights — for example, ordering a book about someone who did not agree to it.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. Please contact us first if something goes wrong — almost everything can be sorted out by email. Nothing here removes protections you have under the mandatory consumer laws of the country where you live.

We may update these Terms as the product evolves; the date at the top shows the current version. Questions? Email hello@hellosorry.com or write to Renji Labs, Inc., 7775 Walton Pkwy, Ste. 100, New Albany, OH 43054, USA.