The Guarantee

• Meet their character before you pay. Doesn’t look like them? Redraw it yourself, free, up to six a day, before you order.
• Arrived damaged? Send us a photo of the damage within 30 days of delivery and we reprint it, free.
• A printing or quality problem with a printed book? Tell us within 30 days of delivery and we reprint it or refund you.
• A quality problem with a digital edition? Tell us within 30 days of purchase and we fix it or refund you.

• Changing your mind, or the recipient not finding it funny. Refunds are for quality and printing problems.
• The deliberate mistakes in the illustrations, which are part of the book.
• Typos in the names or details you typed yourself, though we will always try to help.
• Orders we cancel for breaking our acceptable-use rules (those are refunded in full anyway).

Email hello@hellosorry.com from the address on your order with your order number, what went wrong and, for a printed book, a photo of the problem. A real person will reply, and apologize.